Privacy Policy
Last Updated: August 7, 2025
Club Car Limousine, Inc. (“Club Car,” “we,” “our,” or “us”) values your privacy. This Privacy Policy describes how we collect, use, and protect your personal information when you use our website, contact us, book a ride, or interact with us by phone, email, or SMS.
By using our services or providing your information, you agree to the terms outlined in this Privacy Policy.
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1. How We Collect Your Personal Information
We collect personal information in the following ways:
• Through online forms on our website (e.g., contact forms, reservation forms)
• When you call us or book a service over the phone
• During in-person interactions
• Through SMS opt-in forms or verbal consent
• Automatically via cookies or tracking technologies on our website
• From third-party data sources that support our operations or analytics
SMS Consent and Collection
Club Car Limousine, Inc. may collect your mobile phone number and obtain your consent to send SMS/text messages through:
• Online opt-in forms with checkbox consent
• Verbal confirmation during direct interactions (e.g., in person or over the phone)
• Submission of contact details for reservations or service inquiries
By providing your phone number and agreeing to receive SMS messages, you authorize us to send messages related to:
• Ride reservations and reminders
• Driver updates or service alerts
• Customer support and billing-related inquiries
• Promotional offers (only if you have opted in for promotions)
• Other operational communications
Message frequency will vary based on your interaction with our services, typically up to four times per week or depending on booking activity.
Standard message and data rates may apply.
You may opt out at any time by replying “STOP” to any message. For help, reply “HELP.” Your opt-out will be processed promptly, and no further SMS will be sent unless you opt in again.
We do not share or sell your SMS consent or phone number to third parties for marketing purposes. Your SMS consent is not a condition of any purchase.
2. What Personal Information We Collect
When you contact us or request a service, we may collect the following information:
• Full name
• Email address
• Phone number
• Date of event
• Type of occasion (e.g., birthday, wedding, corporate event)
• Number of passengers
• Preferred vehicle type (e.g., Trolley, Party Bus, Sedan, Stretch Limo)
• Billing or payment information (e.g., credit card details, billing address)
• Pickup location and pickup time
• Any other information you voluntarily provide
We may also collect technical data (e.g., your IP address) when you visit our website for performance and analytics purposes.
3. How We Use Your Personal Information
We use the information we collect to:
• Book and manage ride reservations
• Confirm trip details and send ride reminders via SMS or email
• Communicate with you about support requests, billing, or account activity
• Send promotions or service updates (only with your consent)
• Improve website performance and user experience
• Maintain operational security and fraud prevention
• Comply with legal obligations or respond to lawful requests from public authorities
4. How and Why We Share Personal Information with Third Parties
We do not sell or rent your personal information or SMS consent to third parties or affiliates for their marketing purposes.
However, we may share your personal information with trusted third-party service providers who help us operate our website, communicate with customers, or deliver services—such as:
• SMS gateway providers (e.g., RingCentral)
• Web hosting or software tools we use to run our reservation platform
• Website or IT service providers
• Payment processors
• Marketing or analytics vendors (used solely for internal performance tracking)
These vendors are contractually obligated to keep your information secure and confidential, and they are not allowed to use your data for their own purposes.
In some cases, these service providers may process your data in jurisdictions outside of your country of residence, which may be subject to different privacy laws.
5. Your Rights and Choices
You have the right to:
• Access or request a copy of your personal information
• Request corrections or updates to inaccurate information
• Withdraw SMS consent by replying “STOP” to any message
• Contact us to have your data removed from our system (where legally permitted)
• Opt out of receiving marketing-related messages at any time, even if you continue to receive service-related communications
6. Security
We take reasonable precautions to protect your personal information. This includes secure servers, encrypted data, and restricted access to customer records.
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We follow industry-standard practices, such as SSL encryption and access control policies, to minimize security risks.
7. Cookies and Website Tracking
Our website may use cookies or similar technologies to enhance your browsing experience, monitor website performance, and analyze usage patterns. You may disable cookies in your browser settings, but this may affect site functionality.
8. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware of any such data, it will be promptly deleted.
9. Changes to This Policy
We may update this Privacy Policy from time to time. All changes will be posted on this page with an updated effective date. Continued use of our services after changes are posted constitutes your agreement to the revised terms.
10. Contact Us
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If you have any questions or concerns regarding this Privacy Policy or how we handle your data, please reach out to us at:
Club Car Limousine, Inc.
Address: 5654 St. Joe Road, Fort Wayne, IN 46835
Email: info@clubcarlimo.com
Phone: (260) 492-2102
Website: https://www.clubcarlimousine.com